Virtual Care

How to get support

Find Wellbeing is here to help whether you have an enquiry, need support for yourself or someone you care about.

Who we help

At Find Wellbeing, we provide virtual care support for those who care, those who cope, and those who matter most.

We’re here for:

  • Older adults navigating the challenges of ageing with dignity and independence
  • People living with disability seeking accessible, empowering wellbeing support
  • Carers and family members balancing care with their own emotional and mental wellbeing

What to expect when you contact us

Find wellbeing wants only the best for your loved ones.
Here is a step-by-step process when reaching out to us.

Non-NDIS participant

Step Action
 1 Click on the Book Appointment button at the top of this website. You will be taken to https://findwellbeing.com.au/make-appointment/  and click on “Virtual Care 4 – Non-NDIS”
2

Once you have selected the type of care or service you require, then fill in the form and make an appointment. One of our team will give you a call to discuss your needs.

Note: If you need urgent help or support, please call your support coordinator, GP, 000 or Lifeline.
3 If you booked a “Virtual Care 4 – Non-NDIS” call back, one of our team will call you to conduct a brief meeting to discuss your current circumstances.. This will help us identify what services would be most appropriate for you and your loved ones
4 We will aim to tailor a program that best suits you and introduce you to one of virtual care support staff who will
partner with you on your wellbeing journey.

For NDIS Participants

Step Action
 1 Click on the Book Appointment button at the top of this website. You will be taken to https://findwellbeing.com.au/make-appointment/  and click on “Virtual Care 4 –NDIS”.
2

Once you have selected the type of care or service you require, then fill in the form and make an appointment. One of our team will give you a call to discuss your needs.

Note: If you need urgent help or support, please call your support coordinate, GP, 000 or Lifeline.
3 If you booked a “Virtual Care 4 – NDIS” call back, one of our team will call you to conduct a brief meeting to discuss your current circumstances.. This will help us identify what services would be most appropriate for you and your loved ones.
4 During the initial intake meeting we will discuss your plan, ask for information regarding your plan manager & support coordinator and whether or not you wish to use our plan manager services, and discuss our fees and how we will charge you as a NDIS participant. We will also set up a secure portal where you can upload your provider invoices. We can also provide your providers with a secure portal to upload their invoices directly to us.

Feedback

Your opinion matters to us. Your feedback helps us improve the services we offer and ensures we’re meeting your needs.

Please let us know how we’re doing and if there’s anything we can do better. Whether it’s a suggestion, a concern, or a positive experience, your input matters to us.

Click here to leave feedback or contact us at 1300 88 38 30 or email us at findcare@findwellbeing.com.au. Your feedback will guide us in providing you with the best care possible.

Emotional Support

Every older person deserves to live with joy, dignity, and connection. Emotional wellbeing isn’t just important—it’s life-changing. With care and compassion, we can create moments that spark happiness and strengthen resilience. Together, we can help the ones you love feel supported, valued, and thrive every day.

Connection heals and transforms mental health challenges:

Depression and anxiety don’t have to define your life. While nearly 60% of older residents currently live with a mental health diagnosis, there is hope—and emotional support plays a powerful role. When families stay connected and involved in meaningful ways, it creates comfort, belonging, and joy. These simple acts of care can reduce isolation, ease anxiety, and help loved ones feel valued and supported every day.

Living Well, Living Fully

Creating opportunities for joy and meaningful experiences

Building strong and meaningful relationships

We believe relationships are at the heart of great care. That’s why we take time to truly connect with every client—through genuine conversations, active listening, and thoughtful follow-up. By asking open-ended questions and showing real interest in their stories, we create space for them to share what matters most. Remembering details and revisiting past conversations shows we value their presence and care deeply about who they are. These small, consistent gestures build trust and foster relationships that feel personal, supportive, and meaningful.

Confidentiality

Your privacy is extremely important to us. Find Wellbeing is committed to preserving and upholding your rights to privacy and confidentiality. We are bound by the Privacy Act 1998 and the Australian Privacy Principles.

We won’t share your information with other agencies or external parties without your consent.  Your information is only shared under exceptional circumstances such as where your safety or the safety of others is at serious risk, or in accordance with the law.

Note:

  • We will never be the primary support person. Our role is to support the primary care giver/provider.
  • We are not mental health providers e.g., counsellors or psychologists. We will provide weekly reports to the primary care giver/provider. It is up to the primary care giver/provider to determine if the client requires additional support.
  • We are not medically trained. We do not provide any medical diagnosis or prognosis.

Get Care support

Contact us by: